Our Service Perspective - Attention To Details: ComDirect believes a team approach is essential and required to the successful implementation of your technology. Assigning a Project Manager is the first step in the planning stage. This ensures that a single individual is responsible for collecting, coordinating, and distributing all system implementation information.
Technical Assistance Staff: Our technical assistance staff is the first point of contact which includes any type of Service including moves and changes. We have invested in software tools to maintain a complete record of the system type, release level, hardware configuration, service history, pending orders and authorized contacts on your account. We are able to access this information at any time even through our smart phones portal.
All Field Service personnel are manufacturer certified on ComDirect products and are focused on providing a high level of Customer Support and maintain current certifications. To open up a service ticket please send an e-mail to our trained staff at firstname.lastname@example.org
The Field Service personnel are dispatched via email and are equipped with a service stock Laptop PC, Test Equipment, Cell Phone with remote access to the office for support information and documentation.
With over 40 years of experience providing business communication solutions, more than 60 million users in 100 countries have entrusted us with their communication needs. It’s why we hold the #1 market share leader in Europe, the Middle East and Africa and why Gartner has recognized us as a Leader in Unified Communications. And offering the best path to the cloud has made us the fastest-growing global cloud communication provider in the world. The industry’s broadest portfolio of business phone systems, collaboration and contact center solutions allows us to support the communications needs of the smallest business to the largest enterprise—both in the cloud and on premise.click here
As your business grows, your needs are constantly changing. But on-premise phone systems don’t like change. With a traditional phone system you are trapped with the features it came with. Because of this, companies have been making the switch to Voice over Internet Protocol. VoIP allows companies to make changes, no matter how big or small. Whether you’re hiring new employees, expanding the office, or relocating your business, VoIP is more than capable of tackling all the obstacles thrown its way.
BlueWave IP is more than a phone system, it’s a cloud-based communications solution that gives businesses the ability to be accessible anytime, anywhere, on any device. You can now take advantage of integrated mobility and collaboration tools without the cost of maintaining expensive on-site equipment. Easy to personalize and easy to use, BlueWave IP will link everyone in your company, allowing you to communicate more efficiently and effectively. And, just like everything we do, you can count on expert installation, thorough training and local personal service.click here